.png){kind=logo}
Help Center
1. Help Center
Help Center
Welcome to our Help Center!
We're here to assist you with anything you need — from ordering and delivery to returns, warranty, and account support.
Browse the topics below for quick answers or contact us anytime for further help.
1. Ordering Help
How to Place an Order
- Browse products and add items to your cart.
- Go to checkout and provide delivery details.
- Select your preferred payment method.
- Confirm your order.
Order Confirmation
You will receive an instant order confirmation via SMS and/or email after successful checkout.
Modify or Cancel an Order
If you need to update or cancel your order, please contact customer support within 1 hour of placing the order.
2. Delivery Support
Delivery Time
- Inside Dhaka: 1–2 Days
- Outside Dhaka: 2–5 Days
- Instant or Same-Day Delivery available for selected locations.
Track Your Order
You can track your order status anytime from your account or through the tracking link sent to your phone/email.
Delivery Charges
Delivery fees vary depending on your location and product type.
3. Payment & Refunds
Available Payment Methods
- Cash on Delivery (COD)
- Online Payment (bKash / Nagad / Card)
- Bank Transfer
Refund Process
Refunds for canceled or returned orders are processed within 3–7 business days depending on the payment method.
Available on PlayStore
Available on AppStore
